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Shipping & Return Policy

Shipping -

Depending on stock, we ship items by freight within 5 business days of sending out the PO. Freight charges will be calculated by the Pioneer office and a PO will be sent to the customer. For will call items, please contact your sales representative to coordinate pickup.

Returns -

1. We do not take any assembled, installed, or special order cabinets or used accessories for return or exchange

2. Any service-related fees, such as assembly, modification, shipping, & delivery fees, are non-refundable.

3. For any approved returns or exchanges, please return within 30 days of the packing slip's shipped date, or there will be a 30% restocking fee, which means that the credit return won’t be in full.

Missing Items & Shipment Damages - 

1. The customer is responsible for verifying, upon pickup/delivery, the quantity, color, and size of all the shipped items listed on the packing slip to be accurate with what they have received. It is the customer's sole responsibility for any missing or lost items following pick-up/delivery.

2. Report any missing shipment items or shipping damages to the shipper within 5 days of shipment delivery. Failure to do so, could result in disqualification for damage replacement claim.

Damage Replacement Policy-

1. Please double check every cabinet or accessory you receive when you've just opened the box

2. If you have found any manufacturing damages within 60 days from the packing slip's shipped date or shipment delivery date, please take a picture or a video while the cabinets are still in their original, just unboxed, condition

3. Once the cabinets or accessories have been installed, assembled, or used, we are unable to do any return, exchanges, or replacements, as we are unable to determine the origins of defect anymore. Additional purchases may be required.

Late or missing refunds -

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Return Shipping -

To return your product, please ship it to: 6835 S 212th St. , Kent, WA, 98032, United States.

You will be responsible for paying for your own shipping or delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Effective as of September 16, 2021 


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